Privacy Policy

1. Identity and Commitment of the Data Controller

At Betxico, operating under the licenses and permits granted by the Ministry of the Interior (SEGOB), we understand that the privacy of our users is not just a legal right, but the foundation of trust in the iGaming ecosystem. The Data Controller responsible for processing your personal data is the legal entity that operates the Betxico brand in Mexican territory, with a registered address for service and notifications in Mexico City.

This Privacy Notice aims to inform you in a clear, transparent, and detailed manner about the origin, scope, and purpose of the processing of your personal data, ensuring compliance with the Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP).

2. Personal Data We Collect

In order to offer you a top-tier sports betting and casino experience, Betxico requires the collection of information that allows us to identify you and validate your legal capacity to participate in gambling in Mexico.

2.1 Identification and Contact Data

We collect directly from you:

• Full name and surnames.
• Date of birth (indispensable to validate the legal age of 18).
• Gender.
• Full address within Mexican territory.
• Unique Population Registry Code (CURP) validated against the official registry.
• Federal Taxpayer Registry (RFC) for tax purposes and prize withholding.
• Email address and mobile phone number.

2.2 Financial and Asset Data

For the management of deposits and withdrawals:

• Bank account information (CLABE).
• Debit or credit card data (used under secure tokenization protocols; Betxico does not store the CVV).
• Information regarding the source of funds, in compliance with Mexico’s Anti-Money Laundering Law.

Authorities and Privacy References in Mexico

Consult these official institutions to validate your rights as a holder of personal data in the gambling sector.

3. Purposes of Data Processing

The personal data collected by Betxico will be used for the following purposes, divided into primary and secondary categories.

3.1 Primary Purposes (Necessary)

• Verify your identity and ensure you are over 18 years of age.
• Create and manage your user account on the Site.
• Process financial transactions (deposits and withdrawals).
• Prevent fraud, collusion, and money laundering.
• Comply with mandatory reporting to the General Directorate of Games and Sweepstakes.
• Manage Responsible Gaming programs and self-exclusion.

3.2 Secondary Purposes (Optional)

• Delivery of personalized offers and marketing promotions.
• Analysis of user profiles to improve the game selection.
• Participation in satisfaction surveys.

4. Security and Storage Technologies

Betxico implements administrative, technical, and physical security measures to protect your personal data against damage, loss, alteration, or unauthorized access.

• 256-bit SSL Encryption: All communication between your browser and our servers is encrypted.
• Industrial-Grade Firewalls: We filter traffic to block any intrusion attempts.
• 24/7 Monitoring: We have a Security Operations Center (SOC) that monitors the integrity of our databases.

Information Protection at Betxico

This graphic represents the distribution of our security layers to ensure your privacy is always shielded.

5. ARCO Rights: Control in Your Hands

In accordance with the LFPDPPP, you, as the data subject, have at all times the right to access, rectify, cancel, or oppose the processing of your information. At Betxico, we have simplified these processes to ensure their effective exercise.

5.1 What do these rights mean?

• Access: You have the right to know what personal data we have about you, what we use it for, and the conditions of the use we give it.
• Rectification: It is your right to request the correction of your personal information if it is outdated, inaccurate, or incomplete (for example, a change of address or surnames).
• Cancellation: You may request that we delete your information from our records or databases when you consider that it is not being used appropriately or the contractual relationship has ended.
• Opposition: You can oppose the use of your personal data for specific purposes (for example, to stop receiving advertising).

5.2 Procedure to Exercise Your ARCO Rights

To exercise any of these rights, you must send a written request to Betxico’s Privacy Officer via email at [email protected]. Your request must contain:

1. The name of the data subject and an address or other means to communicate the response.
2. Documents proving your identity (Copy of valid INE or Passport).
3. A clear and precise description of the data regarding which you seek to exercise any of the rights.
4. Any other element that facilitates the location of the personal data.

Betxico will notify you of the determination reached within a maximum period of 20 business days, starting from the date the request was received.

Data Management and Transfer Flow

Betxico only shares information under strict security standards and by legal mandate. Here we detail with whom we share data within the Mexican ecosystem.

6. Use of Cookies and Tracking Technologies

At Betxico, we use cookies, web beacons, and other technologies to monitor your behavior as an internet user, provide better service, and offer a personalized experience.

6.1 What kind of information do we obtain?

• Type of browser and operating system.
• Internet pages visited within our platform.
• Links followed and duration of stay.
• IP address and geolocation data (mandatory by SEGOB to ensure you are playing from Mexico).

6.2 How to disable them

You can restrict, block, or delete cookies from Betxico using your browser settings. However, please note that if you disable technical cookies, certain functions of the betting site may stop working correctly or your session might be closed for security reasons.

7. Security of Biometric Information

In certain cases, for large withdrawals or extreme security validations, Betxico may request biometric data (such as facial recognition or fingerprints) via your mobile device.

• Processing: This data is considered “Sensitive Personal Data.”
• Protection: Betxico uses end-to-end encryption and never stores the original biometric image, but rather an encrypted mathematical hash that cannot be reversed to identify you outside of our platform.

8. Data Retention: How long do we keep your information?

In compliance with the principle of proportionality of the LFPDPPP, Betxico Mexico will retain your personal data only for the time strictly necessary to fulfill the purposes for which they were collected, as well as to comply with current legal provisions in Mexico.

• Active Accounts: Your data will be kept as long as an active contractual relationship exists to allow access to betting, casino, and fund management.
• Canceled or Inactive Accounts: Following the closure of an account, Betxico is obligated by the Federal Law on Games and Sweepstakes and the Anti-Money Laundering Law (LFPIORPI) to keep your identification and transaction information for a period of 10 years.
• Blocking and Deletion: Once this legal period has elapsed, the data will be blocked and subsequently deleted from our physical and cloud servers using secure erasure methods that prevent recovery.

9. Privacy of Minors and Vulnerable Groups

Betxico maintains a zero-tolerance policy regarding underage gambling. Our platform is designed exclusively for natural persons over 18 years of age with full legal capacity in Mexico.

1. Verification Filters: We use cross-validation systems with official CURP databases to detect and block any registration attempts by a minor.
2. Immediate Deletion: If personal data is detected to have been provided by a minor due to a technical error, Betxico will proceed with the immediate cancellation of the account and the irreversible deletion of that information from our records, notifying legal guardians if possible.
3. Vulnerable Persons: Data from users who request self-exclusion due to gambling addiction will be treated with reinforced security levels and will not be used under any circumstances for marketing purposes.

10. Use of Artificial Intelligence and Automated Decisions

To ensure a fair and secure gaming environment in Mexico, Betsson uses Artificial Intelligence (AI) algorithms that analyze behavioral patterns.

• Security: AI automatically detects access attempts from unauthorized locations or betting patterns that suggest the use of “bots.”
• Protection: The system identifies risky behaviors that may indicate a loss of control over gambling, allowing us to proactively offer pause tools.
• User Rights: You have the right to request that an automated decision (such as an account block for security) be reviewed by a human analyst from our compliance team in Mexico City.

The Life Cycle of Your Data at Betxico

This diagram shows the trajectory of your information from the moment it enters the server until its final deletion in accordance with Mexican law.

11. Amendments to the Privacy Notice

This Privacy Notice may undergo modifications, changes, or updates resulting from new legal requirements, our own needs regarding the betting services we offer, or changes in our business model.

Any change to this notice will be notified to you through:

• Prominent notices on the Betxico Mexico home page.
• Delivery of the updated version to the email address registered in your account.
• A pop-up window upon starting your session following the update.

12. Contact the Privacy Officer

If you have questions about the processing of your data or wish to further explore your privacy rights in Mexico, our specialized team is at your disposal:

• Department: Betxico Personal Data Protection Officer.
• Email: [email protected]
• Location: Mexico City, United Mexican States.
• Regulatory Authority: For any complaint regarding the processing of your data, you may go to INAI (www.inai.org.mx).

Final Declaration of Consent

By using the services of Betxico Mexico, you provide your express consent for the processing of your personal data, including financial and biometric data, as established in this Comprehensive Privacy Notice of 2,500 words. Your trust is our most valuable asset, and protecting your information is our primary responsibility.